Frequently asked questions 

1 - Which textile for which use ?

2 - Which friction ring for which use ?

3 - When and how to use the Nodus Loc for your Padeyes, spinners and glue bridges ?

4 - Indication of use and reparability - What is it ?

5 - Nodus Factory, I-Tech, towards a 4.0 rigging ?

6 - What about the load forces as a function of the deflection angle ?

7 - Nodus Factory and the Mini 650 class, what actions ?

8 - Nodus Factory and CSR, what commitments ?

FAQ

1 – Catalog

1.1 Do you have a paper catalog ?

Every year we publish a paper catalog, available on request but we have even better ! An e-catalogue updated regularly with the latest product developments, and clickable links to order directly online.

1.2 Is it possible to download your catalog on the website ?

Yes, once you click on the link to our e-catalogue, you can download it in PDF format.

2 – Delivery

2.1 Do you deliver outside France ?

Yes, we deliver in the French overseas departments and territories, in Europe and internationally. 

2.2 What are the shipping costs ?

Different shipping costs are available depending on your location and choice of carrier
-    France

• In-Store pick-up : Freet
• Relay parcel : 9,90€
• At home (Tracked letter - Chronopost) : 5€ / 11,50€

-    Europe

• Relay parcel : 10,50€
• At home : 13,60€

-    International

• Home delivery : Between 35€ et 45€

Nb : The cockpit cushion has a minimum delivery charge of 10,50€ (important shipping volume). - Delivery of this product only in Europe.

2.3 What are your delivery times ?

For France, the delivery time is 24 hours with Chronopost and 48 to 72 hours with Colissimo. For Europe, delivery in 2 to 5 days*. For French overseas departments and territories, delivery in 5 to 7 days*.

*: attention, indicative times not guaranteed

3. Stores

3.1 How can I find a store or a point of sale near me ?

You will find the list of all our sales outlets and their contact details on this page.

4. Shopping carts

4.1 I have a promotional code, how do I use it ?

You just have to indicate your promotional code in the shopping cart, after having clicked on the text "Do you have a promotional code ?" You must do this before validating it in order for it to be taken into account. 

5. Order

5.1 How do I know where my order is ?

You can follow the preparation of your order directly on the Chronopost website with the tracking number you received by email when your order was sent. 

5.2 I have just received my package, and a product is missing or damaged, what should I do ?

Please contact our customer service to declare the missing product. After verification, we can proceed to send the missing product. Do not forget to specify your order number in your correspondence.

Please note that if the package is damaged, it is obligatory to make a note of the damage when you pick it up. Please contact our customer service to declare the damaged product. After verification, we can proceed to send the damaged product. Do not forget to specify your order number in your correspondence. 

6. Professionals

6.1 Reseller : how to become a reseller of Nodus Factory products ?

Please fill in the contact form >HERE. You will then be contacted by our sales department.

For any other request, you can contact us via our contact form or by phone at 02.97.67.64.83

Contact Us